Welcome to Zensuke.

We carry many unique and hard to find household items from Japan. We invite you to browse our site, it's like making a shopping trip to Japan without leaving the comforts of your home. We offer free shipping with any purchase over $50 within the continental United States.

Gift wrapping? Not a problem. We offer wrapping in festive holiday paper for the low price of $5.95 per item or gift set and a personal holiday gift card with your message. From excellent quality tetsubins-cast iron teapots, to fancy ceramic plate sets and even origami paper to sushi making supplies, you will find it right here at Zensuke.


Zensuke
150 Briar Lane
San Mateo, CA 94403
(650) 341-7391
customerservice@zensuke.com

Information

Shipping and Handling

Delivery times: Orders for in-stock items will normally ship within 1-2 business days from the date your order is placed. Most orders will ship via U.S. Postal Service Mail, UPS Ground, or FedEx Ground service and should arrive within 5 to 8 business days from the receipt of your order. A street address is required for all deliveries. Your order form is updated after your package is shipped and you will have the tracking number and expected delivery date for your package. Orders made on the weekend will be processed on the following Monday. We cannot guarantee that all orders will be shipped within 1-2 business days during the holiday season. If you need an order to arrive by a specific date, please note this request in the comments box of the checkout screen or e-mail customerservice@zensuke.com.

Standard Delivery Methods: Unless otherwise indicated, all orders within the Continental United States over $50.00, qualify for free ground shipping. Most orders will ship via U.S. Postal Service Mail, UPS Ground, or FedEx Ground service.

Next day and 2nd day Delivery Methods: Next day (1-2 business days) or 2nd day (2-3 business days) delivery is also available. Next day orders, (1-2 business days) or 2nd day (2-3 business days) delivery requires an additional fee per order and per address.

Next day (1-2 business days) or 2nd day (2-3 business days) delivery shipping option will be determined by us, we use USPS priority mail for lighter packages, UPS and FedEx for heavier sized boxes.

Next day (1-2 business days) or 2nd day (2-3 business days) delivery orders must be received before 8:00 AM Pacific Standard Time in order to be processed and shipped the same business day Monday through Friday.

Next day (1-2 business days) or 2nd day (2-3 business days) delivery orders received after 8:00 AM Pacific Standard Time will be processed and shipped the next business day. Except on the weekend when they will be processed on the following Monday.

Please note that deliveries cannot be made to P.O. boxes via UPS or FedEx.

Deliveries to addresses outside of the 48 contiguous United States require a custom quote. Please email customer service at customerservice@zensuke.com if your order must be shipped outside of the 48 contiguous United States.

Alaska, Hawaii and APO/FPO Orders: Orders shipped to Alaska, Hawaii, and APO/FPO will be shipped via USPS Services. Shipping charges will be adjusted depending on the USPS Services for your package. Please e-mail us at customerservice@zensuke.com for a custom quote.

International Orders: International and Canadian orders are welcome. Please e-mail us at customerservice@zensuke.com for a custom international shipping quote. We will get back to you within 24 hours. Please note that Customs fees will be assessed by Customs at the entry to your county. The carrier will collect this fee from you upon delivery.

Note: Orders that are being split and shipped to multiple addresses require a custom quote. Please email customer service at customerservice@zensuke.com if your order must be split and shipped to multiple addresses.

Shipping Fees

All orders within the Continental United States over $50.00 qualify for free ground shipping.

Other shipping and handling charges are based upon the dollar amount of your order as follows:

If Order Total Amount Standard
3-7 Business
Days
2nd Day
2-3 Business
Days
Next Day
1-2 Business
Days
$0.00 to $25.00 $7.95 $20.95 $36.95
$25.01 to $49.99 $9.95 $24.95 $41.95
$50.00 to $75.00 Free $39.95 $60.95
$75.01 to $100.00 Free $44.95 $65.95
$100.01 to $150.00 Free $49.95 $72.95
$150.01 to $200.00 Free $54.95 $79.95
$200.01 to $250.00 Free $59.95 $86.95
$250.01 to $300.00 Free $67.95 $97.95
$300.01 to $350.00 Free $76.95 $108.95
$350.01 and Up Free $88.95 $144.95


Sales Tax

Sales tax of 9.25% will be added to orders shipped to California addresses.

Customer Service

Our Customer Service office is available to handle all of your concerns and comments Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard time. Saturday and Sunday, 8:00 a.m. to 3:00 p.m. Pacific Standard time. E-mail us at: customerservice@zensuke.com., or phone us at: (650) 341-7391.

Returns

Zensuke offers quality merchandise, but if any item is received damaged or fails to meet your expectations, simply return it in its received and unused condition along with its original box and packaging within 14 days of purchase and we will gladly replace it, exchange it or refund your money. Shipping and handling charges are non-refundable. The cost of mailing returns are at the customer's expense unless we have made a mistake or error in the shipment. To return an item, email or phone us for an RMA (Return Merchandise Authorization) number. Please indicate the reason for your return (i.e., didn't like, wrong color, arrived damaged, etc.) on your receipt along with the RMA number. Before shipping, please wrap the package securely. We recommend that you use a traceable shipping service. Returns should be sent to:

Zensuke
Customer Return
150 Briar Lane
San Mateo, CA 94403

Payment Options

Credit card logos

We accept VISA and MasterCard. Your credit card will not be charged until the order is filled and scheduled for shipping. You may also pay by money order in U.S. funds, drawn on a U.S. bank. Your payment should be sent to:

Zensuke
150 Briar Lane
San Mateo, CA 94403

Thank you for shopping at Zensuke.com!